INFO & FAQ

Handmade Jewellery 

Coconiminy is all about unique, fun, elegant, casual jewellery.

Each piece is handcrafted with love and care.

Due to the nature of being handmade, on occasions -but unlikely- there maybe some imperfections or fingerprints visible on your piece but it will not in any shape or form impact usability.

I always try to keep an eye out for these but this is the beauty of hand made products and not mass machine produced pieces. 

Color

Due to differences in monitor/phone sittings, colors may differ a bit from actual pieces. 

Shipping

As much as I'd like to be accurate with shipping times, please allow 2-5 business days for us to sort out orders and packaging.

we will do our best to keep our customers up to date with changes via our instagram page  mainly or via email if something was to come up.

 

PLEASE NOTE THAT DUE TO THE COVID 19 PANDEMIC INTERNATIONAL SHIPPING IS TEMPORARILY DISABLED

But if you really love something please contact me directly through instagram or at hello@coconiminy.com and I will arrange 

Domestic Tracked

Domestic Express 

Australia

$9

$12

Orders over AUD $100

Free

International Tracked

International Untracked

New Zealand 

-

-

United Kingdom

-

-

United States

-

-

World Wide

-

-

 – NOTE: International shipping can take up to 3 – 6 weeks to be delivered –

Frequently asked questions

CAN I COMBINE SHIPPING ON ORDERS?

If you make multiple orders please email us with your order number at hello@coconiminy.com and your subsequent order/s shipping will be refunded within 48 hours. Please note that orders maybe shipped on the same or next day sometimes and in order to be able to help you with your shipping charges we need to be alerted Straight away about combined orders.



IS THE PRODUCT SAFE FOR CHILDREN?

VERY IMPORTANT SAFETY WARNING Never allow children of any age to wear, play with or chew on your jewellery under any circumstances. These are NOT designed for the use of teething babies. the piece will break if chewed on and can be a potential choking hazard. The pieces are sometimes made out of small components that can be a serious choking hazard, therefore, please NEVER leave children unattended by an adult around jewellery.



HOW TO CARE FOR YOUR CLAY JEWELERY?

Polymer clay is a strong material but it can be broken if bent or dropped especially thinner pieces are extra fragile. We recomend that you do NOT bend or drop your polymer clay pieces and always store them in a cool dry place -preferably on a stand- to avoid breaking and scuffing. Please always keep your pieces dry which means avoiding swimming and showring while wearing them. Also, please avoid spraying your peices with perfume or use harsh cleaning chimicals while wearing them. Please keep your peices away from children. ​



RETURNS & EXCHANGES?

Unfortunately for hygiene reasons we will NOT accept returns or exchanges for change of mind on pieces. However, if there are any issues on receipt of your item please contact us immediately at hello@coconiminy.com with a photo of the piece.



WHAT HAPPENS IN CASE OF BREAKAGE?

In the unfortunate event of breakage, please contact us immediately via email with a photo of the piece so that we can discuss a solution. To clarify further items that have not been cared for or stored correctly will not be refunded or replaced. We will also not replace or refund items without a proof of purchase and are more than 1 months old.